Training and Development
Specializing in customer service, communications skills and training for first time managers, we provide a client led service that includes assessment of training needs, design of the training program and delivery. Courses can be tailor-made to your specific requirements. Our range of workshops include:
Business Writing Skills - Report Writing and Letter Writing
Customer Care Skills
Effective Communications
Influencing Skills
Interviewing Skills
Introduction to Employment Law
Introduction to Management
Introduction to the World of Work
Managing Appraisals
Managing Client Relationships
Managing Grievance & Disciplinary Procedures
Performance Management
Presentation Skills
Problem solving & Decision-making
Project Management
Recruitment & Selection
Supervisor Skills
Time Management
Train the Trainer
Working Within a Team/ Team-building